“A hotel may have stellar reviews, but if they’re all over six months old, something dramatic may have changed since then.” And the opposite goes for bad reviews—watch for a sudden surge. Casino.com is an online casino that offers hundreds of video slots and casino games by different providers, including Microgaming, Playtech and many others. The casino is committed to giving its.
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Any online gaming site that has been in business for over 10 years is likely to have had some player issues of some sort; whether their fault or the fault of circumstances around regulation or software, if you dig deep enough, you will find someone who has a complaint.
The folks behind Europa Casino have had their fair share of complaints in the past with some other brands, but I like to give every site I review a clean slate when I start my reviews.
Here’s what I can promise: by the time you are done reading this review you will have an extremely honest review of the company, blemishes and all.
About Europa Casino
Europa Casino has been in business since 2004 and has had an apparent change of ownership along the way. While the casino was at one point owned by Imperial E-Club Casinos, which had received many complaints about one of its other sites. Now, if you look at the website, the owner is listed as Universe Entertainment Services, a company based in Malta. I can only assume the company has changed hands, although I have not been able to find out when that might have occurred.
The casino has a gaming license from the Malta Gaming Authority, which is also new. They used to have a license from Antigua and Barbuda, but it would appear that in an attempt to clean up their image, they moved the licensing over to a more thorough jurisdiction.
Who Can Play at Europa Casino?
As a result of upgrading their license from Antigua to Malta, the owners of this casino had to implement changes to their Restricted Countries list. While this is disappointing for players who once could access the games, it is better for everyone as a whole as the players who continue to make deposits are much more protected by the regulatory board who approved this gaming license.
Here are the countries that are now not allowed to play at Europa Casino:
- Afghanistan
- Antigua & Barbuda
- Bahamas
- Barbados
- Belgium
- Bulgaria
- China
- Cuba
- Cyprus
- Dominica
- Estonia
- Finland
- France
- Grenada
- Guyana
- Haiti
- Hong Kong
- Iran
- Israel
- Jamaica
- Latvia
- Libya
- Macau
- Netherlands
- Romania
- Serbia
- Singapore
- Spain
- Kitts/Nevis
- Lucia
- Vincent
- Sudan
- Syria
- The Philippines
- Trinidad
- Turkey
- United States
Software Suppliers
Europa Casino has only one software provider, but it is a good one. They have chosen to work with Playtech for their offering. The Israel-based developer is at the top of the heap when it comes to quality of the product; they built their software with an equal dedication to the players and the operators, and it shows when you tour the platform. Also, having Playtech as their supplier gives the ownership group more credibility; these guys don’t work with shady operators.
The Playtech games are available both via a downloadable client and through their browser-based Instant Play format.
The majority of the games have been modified to fit the screen size of most tablets and phones so you will be able to play your favorite games from wherever you want.
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The Good Stuff
Eight Figures of Jackpots
The first thing I saw when I accessed the site was right in the middle of the screen: a scrolling banner of a number of jackpots available to be won at this casino, with a grand total of over $100,000,000! That is a crazy amount of possible life-changing moments, including the largest Playtech network progressive, Jackpot Giant, which on its own stands at over 10 million. Do yourself a favor and jump into those games while the prizes are this high…they are ready to burst at any moment!
Excellent Troubleshooting Section
Most people have the same customer service issues at an online gaming site; the smart operators compile the answers to these questions and post them in a set of Frequently Asked Questions. Not only does Europa Casino have this page, but they also find a way to make it much easier to navigate to the exact page and solution you are looking for.
I think more casinos should follow this operator’s lead on this; so many support tickets would never need to be opened as a result.
The Bad Stuff
Account Opening Restrictions
Whenever I hit up a new casino, I like to quickly look to see what the casino has to offer in the way of promotions, VIP program, etc. Unfortunately, at this casino, to see the full site, I had to create an account. That is a bit of dirty pool from Europa Casino; this practice doesn’t please me at all. In fact, all it made me want to do is put in fake information so they wouldn’t contact me (I didn’t because for this review I want the promotional emails).
Legacy Player Issues
I never like to read about a large number of player complaints about a casino, especially when its owners then open other brands. I have seen any old complaints about one of the sister casinos to Europa Casino (Winner Casino).
I am hopeful that these complaints were the result of some management decisions that have since been dealt with; for the time being, I remain cautiously optimistic about the direction Europa Casino is headed.
Game Selection
Live Dealer Games
Playtech has built their own Live Dealer studio, and as a result, all of their licensees have the option of adding these real dealer games to their current offering. Thankfully, Europa Casino takes them up on this idea, and you can find the following games under the Live Casino tab of the lobby:
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